Final sale on all floor installation products and special decoration orders. No refunds on purchases after 7 days of pick-up date.
Exchange or credit note, within 30 days of the date of purchase.
For any return or exchange, proof of purchase is mandatory and the merchandise must be unused, uninstalled and returned in its original condition and packaging.
A restocking fee of 25% of the price on all returns of goods in plumbing and floor coverings.
Damaged goods must be reported to the store 72 hours after delivery or receipt to proceed with an exchange. After this period we are no longer responsible for physical damage and no exchange can be made.
AGUA guarantees its products against any manufacturing defect under normal conditions of use and maintenance. The warranty may vary depending on the type of product. AGUA will proceed at its discretion to repair or replacement of parts, or products found to be defective for normal household use for which they were designed. AGUA is not responsible for any labor costs or any other costs related to the installation of a product, its repair or replacement as well as for any damage or incident, expense, direct loss or indirect.
Warranted for a period of twenty-five (25) years against manufacturing defects (except stains, scratches and chips).
warranted for a period of five (5) years against manufacturing defects (except stains, scratches and chips).
Accessories are guaranteed for a period of one(1) year against manufacturing defects.
Range hoods are guaranteed for a period of five (5) years against manufacturing defects in the parts.
Consumable parts (bulbs and aluminum filters) are not covered by this warranty.
Cartridge guaranteed for life. Black finish: five (5) years Finish: chrome, stainless steel & gold: fifteen (15) years.
Cartridge guaranteed for life. Completed: three (3) years.
Valves (cartridge and finish) are guaranteed for life against defects in manufacturing.
Guaranteed for a period of twenty-five (25) years against manufacturing defects.
are guaranteed for a period of one (1) year against manufacturing defects.
Are not guaranteed.
Acrylic shower bases are guaranteed for a period of ten (10) years against manufacturing defects.
Guaranteed for a period of one (1) year against manufacturing defects.
Guaranteed for a period of five (5) years against defects in manufacturing.
Guaranteed for duration of one (1) year against manufacturing defects.
Guaranteed for a period of five (5) years against manufacturing defects.
Guaranteed for a period of five (5) years against manufacturing defects.
Guaranteed for a period of five (5) years against manufacturing defects.
*Subject to certain conditions (see the full text of the guarantees).
The Uniform Code for Plumbing™ (UCP™) and the Canadian Uniform Code for Plumbing™ (CUPC™) are reference documents. Uniform Canadian Plumbing Code™ (CUPC™) are respectively referred to as national standards American and national. These codes are designed to provide consumers with systems of safe and hygienic plumbing. CUPC certification is required for installation plumbing in Canada.
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